WordPress Business Systems & Tech Support

We Care for Your WordPress Investment & Give You Peace of Mind

Your website isn’t done just because it's finished, no more than a crop is done once you plant it, it must be tended: it must be!

A well-maintained website is critical: It's the central hub, and the single most important marketing tool for your business.

Website maintenance is important to any business, regardless of size, to keep it secure from hackers, to keep the code updated, to maintain your public image, to continuously attract and retain customers, and to effortlessly present new information, products and services.

We take the stress out of managing your WordPress site by doing all of the hard work for you. Messing with backups, updates, and broken plugins is henceforth out of your mind!

We secure, monitor, optimize and sustain WordPress websites so you don't have to. This means you can spend your time on other important tasks that keep your business or blog moving forward.

We'll do all the routine tasks and grubwork for you, along with having our experienced and sharp eyes on the security and performance of your website consistently.

No matter which plan you choose, we'll take care of and nurture your website as if it's our own. We'll keep your websites updated safely and with daily backup copies that can be restored in an instant.

We'll monitor the performance, security and uptime of your website 24/7 and we'll send you a handsome monthly report so that you will always have peace of mind.

We offer three (3) WordPress Maintenance & Tech Support subscription plans to Wingflap Media consulting and development clients:

  1. WP Support Essentials Plan (From US$ 108/month paid monthly or US$ 84/month paid annually)
  2. WP Support Business Plan (From US$ 324/month paid monthly or US$ 252/month paid annually)
  3. WP Support Partner Plan (From US$ 540/month paid monthly or US$ 420/month paid annually)
  1. WP Support Essentials Plan (From R 1,296/month paid monthly or R 1,008/month paid annually)
  2. WP Support Business Plan (From R 3,888/month paid monthly or R 3,024/month paid annually)
  3. WP Support Partner Plan (From R 6,480/month paid monthly or R 5,040/month paid annually)

As the name suggests, the WP Support Essentials Plan is a website care plan covering the bare essentials of keeping your website running smoothly - updating, maintaining, and monitoring of your website/s and a monthly report on all tech: updates, backups, performance, security and uptime.

The WP Support Business and WP Support Partner Plans include respectively 2 and 4 hours of additional support.

The three support plans are priced so that they are respectively 10%, 20% and 30% discounted from our usual hourly rate of US$120/hr. Please read the FAQ section!

Plan 1: WP Support Essentials Plan

The WP Support Essentials Plan includes the absolute necessities to keep your WordPress website monitored, maintained, backed-up, and running optimally.

Web Host Management

Managing All the Geek For You We manage your domain and SiteGround hosting accounts on your behalf, keeping tab on all DNS records needed to keep your website and email online and functional.

WordPress Updates

For Security & Compatibility The majority of hacks on WordPress websites happen because of out-of-date core, plugin and theme files. We monitor, and update your WordPress website software & plugins for you, as needed.

24/7 Up Time Monitoring

For Peace of Mind Don’t miss out on potential subscribers & clients! We monitor your site 24/7 and we will receive alerts whenever your website goes down. If it does, we’ll immediately assess the problem and take action.

Effective Security Hardening

Auditing, Monitoring & Scanning In collaboration with Sucuri℠ Security we audit, monitor, and scan your website for malware continuously. In addition, we also offer an annual subscription to a more complete Sucuri Web Application Firewall (WAF) solution.

Website Performance Optimization

Performance is Key to User Experience We connect your website to CloudFlare® CDN* and manage your DNS records for you. We continually monitor the performance of your website, by doing regular database optimization and speed & performance testing. * (When you subscribe to our complete Sucuri Security solution, we'll make use of the Sucuri CDN).

Website Backup & Restoration

For Ultimate Peace of Mind In the unlikely event that your website is hacked, infected with malware, or ‘mysteriously’ ruined - we'll make sure there are backups of your site, which will enable us to restore your site whatever happens.

WP Support Essentials (Billing Breakdown)

Save US$ 288 when paying annually.
Save US$ 144 when paying bi-annually.
Save R 3,456 when paying annually.
Save R 1,728 when paying bi-annually.
Billing PeriodAnnual TotalMonthly CostPayable
Monthly
US$ 1,296
R 15,552
US$ 108
R 1,296
US$ 108 every Month
R 1,296 every Month
Bi-annually
US$ 1,152
R 13,824
US$ 96
R 1,152
US$ 576 every 6 Months
R 6,912 every 6 Months
Annually
US$ 1,008
R 12,096
US$ 84
R 1,008
US$ 1,008 every Year
R 12,096 every Year
Pricing may be adjusted on an annual basis. These prices are valid until 31 December 2019.

Plan 2: WP Support Business Plan

In addition to the fundamentals included in the WP Support Essentials Plan, The WP Support Business Plan also includes:

2 hours/month Additional Support

Because Your Time is Valuable We'll assist you with almost any WordPress need you may have. Whether you need help to edit, post, update, debug, fix or adjust.

Content & Formatting

Stay Good-Looking Formatting and layout of text and sourcing of images. We'll optimize all on-page SEO and social media meta tags, and prepare it for distribution to your social media profiles.

New Page & Campaign Creation

Stay Fresh & Relevant We'll create new posts/pages from your content: landing pages, campaign pages, webinar pages, online course pages, forms and more.

Google Analytics™ & Search Console Reports

Make the Right Decisions Google Analytics & Search Console monitoring & custom, basic monthly reporting on your audience, traffic sources, visitor behavior, website performance and more.

WooCommerce Support

Keep Selling We'll help manage WooCommerce products & subscriptions and setup new products for you, and connect these products to your Active Campaign automation workflows.

LearnDash LMS Support

Keep Educating We'll help create and manage your LearnDash LMS (Learning Management System) courses, and connect these courses to your Active Campaign automation workflows.

ActiveMember360 Support

Keep Users Happy We'll help you manage website user access, on-site tagging and connect your website to Active Campaign automation workflows.

Active Campaign Support

Business Automation We'll help you to set up your email campaigns, tagging (list segmentation) and automation workflows in Active Campaign.

WP Support Business (Billing Breakdown)

Save US$ 864 when paying annually.
Save US$ 432 when paying bi-annually.
Save R 10,368 when paying annually.
Save R 5,184 when paying bi-annually.
Billing PeriodAnnual TotalMonthly CostPayable
Monthly
US$ 3,888
R 46,656
US$ 324
R 3,888
US$ 324 every Month
R 3,888 every Month
Bi-annually
US$ 3,456
R 41,472
US$ 288
R 3,456
US$ 1,728 every 6 Months
R 20,736 every 6 Months
Annually
US$ 3,024
R 36,288
US$ 252
R 2,670
US$ 3,024 every Year
R 36,288 every Year
Pricing may be adjusted on an annual basis. These prices are valid until 31 December 2019.

Plan 3: WP Support Partner Plan

The WP Support Partner Plan includes:

4 hours/month Additional Support

Keep Going Ongoing development, including plugin installations, theme development, custom post type creation, CSS design, debugging and functionality tweaks.

Campaign Conversion Optimization

Keep Growing Ongoing A/B split tests, conversion goal tracking in Google Analytics, and landing page optimization, to get the most out of your lead generation and marketing efforts.

G Suite Administration

Business Email & Documentation We'll administrate your G Suite account for you, take care of the tech setup, add and maintain domains, access DNS and MX records and manage Gmail™ email aliases. Plus we'll keep your website documentation up to date and organized in Google Drive™.

WP Support Partner (Billing Breakdown)

Save US$ 1,440 when paying annually.
Save US$ 720 when paying bi-annually.
Save R 17,280 when paying annually.
Save R 8,640 when paying bi-annually.
Billing PeriodAnnual TotalMonthly CostPayable
Monthly
US$ 6,480
R 77,760
US$ 540
R 6,480
US$ 540 every Month
R 6,480 every Month
Bi-annually
US$ 5,760
R 69,120
US$ 480
R 5,760
US$ 2,880 every 6 Months
R 34,560 every 6 Months
Annually
US$ 5,040
R 60,480
US$ 420
R 5,040
US$ 5,040 every Year
R 60,480 every Year
Pricing may be adjusted on an annual basis. These prices are valid until 31 December 2019.

WP Subscription Support Plans Side-by-side Comparison

  WP Support
Essentials
WP Support
Business
WP Support
Partner
US$ 84/mo (billed annually)
US$ 96/mo (billed bi-annually)
US$ 108/mo (billed monthly)
R 1,008/mo (billed annually)
R 1,152/mo (billed bi-annually)
R 1,296/mo (billed monthly)
WP Support
Essentials
US$ 252/mo (billed annually)
US$ 288/mo (billed bi-annually)
US$ 324/mo (billed monthly)
R 3,024/mo (billed annually)
R 3,456/mo (billed bi-annually)
R 3,888/mo (billed monthly)
WP Support
Business
US$ 420/mo (billed annually)
US$ 480/mo (billed bi-annually)
US$ 540/mo (billed monthly)
R 5,040/mo (billed annually)
R 5.760/mo (billed bi-annually)
R 6,480/mo (billed monthly)
WP Support
Partner
Who's it for? Mostly static contentSmall business site with an active blogProfessional blogger or business with frequent updates
Management of your domains and web hosting accounts (Website Hosting is available separately.)
Management of your Sucuri Security Account (Full WordPress security with Web Application Firewall and unlimited hack and malware cleanup is available separately.)
24/7/365 Security hardening and scanning in collaboration with Sucuri℠
Uptime monitoring 24/7/365
Website performance optimization, CloudFlare® CDN (Content Delivery Network)
Data migration and site restore
Secure off-server backupDailyDailyDaily
WordPress core updatesDailyDailyDaily
Plugin updates and compatibility monitoringDailyDailyDaily
Theme updates and compatibility monitoringDailyDailyDaily
Database optimizationDailyDailyDaily
Ongoing personal support: bug fixes, adjustments, CSS, tech support and continuing development (Unused hours do not roll over to the next month)+ 2 Hours+ 4 Hours
Google Analytics™ & Search Console monitoring & monthly reporting
New page and custom post type creation - Landing pages, lead capture pages, thank you pages, sales pages, webinar pages, courses, forms, listings, testimonials, portfolios etc
Content & formatting - Create posts/pages from your content, formatting and layout of text, editing of images, optimization of on-page SEO and social media meta tags
WooCommerce® products & subscriptions support
LearnDash® LMS (Learning Management System) and online course support
Active Campaign® support, email campaigns, tagging (list segmentation) and marketing automation
ActiveMember360 website user access control, on-site tagging and marketing automation support
Ongoing A/B split tests, goal tracking and landing page optimization
G Suite technical setup, add and maintain domains, access DNS and MX records and manage Gmail™ email aliases, organize and keep website documentation updated on Google Drive™
Pricing may be adjusted on an annual basis. These prices are valid until 31 December 2019.

Frequently Asked Questions

No, unfortunately not.

The support plans are exclusively available to care for websites that we have already designed, developed and delivered.

For new projects, please contact us, or fill out the project inquiry form.

While we believe that clients should pay for results and tangible deliverables, and not for effort or time - it is not always so clear-cut when it comes to indefinite affairs such as troubleshooting, problem-solving, research and so on.

Even so, experience has taught us how many hours more specific deliverables will require, and that is how we determine our base rate, which currently is US$120 per hour.

In alignment with our base rate, we have devised a time-unit system to manage support time more effectively and transparently - and in our subscription support plans we offer these time-units at a discounted price from our base rate. Here's how it works:

1 Support Time Unit = 15 minutes (Base rate = US$30)
2 Support Time Units = 30 minutes (Base rate = US$60)
3 Support Time Units = 45 minutes (Base rate = US$90)
4 Support Time Units = 60 minutes (Base rate = US$120) and so on.

Our support plans include Time Units, and discounted rates as follows:

  • Plan 1: WP Support Essentials is allocated 4 Support Time Units, which is about the time we need on a monthly basis to cover the essential maintenance tasks on a website.
    (10% Discount OFF Base Rate)
  • Plan 2: WP Support Business is allocated 12 Support Time Units, which is 4 Time Units for essential maintenance, plus an additional 8 Time Units (2 Hours) for add-on support.
    (20% Discount OFF Base Rate)
  • Plan 3: WP Support Partner is allocated 20 Support Time Units, which is 4 Time Units for essential maintenance, plus an additional 16 Time Units (4 Hours) for add-on support.
    (30% Discount OFF Base
    Rate)

It's unlikely that you will run out of time on any of our plans, for what is included with each, and for how we are notorious over-deliverers. And if it does get out of hand, we will discuss it with you, and update the agreement if necessary.

Each plan can include up to three (3) websites. Once we go above and beyond the amount of work hours as laid out, we can create a custom plan for you.

Well, basically anything WordPress tech related... Ongoing development, including plugin installations, theme development, custom post type creation, CSS design, debugging and functionality tweaks... See the plans comparison above for more info.

Please also see the section below to understand what is NOT included.

The following are not included in these WordPress Maintenance & Tech Support plans:

  • Domain Registration - Management of your domains are included, but not the domain itself. We prefer that you maintain direct control over this asset.
  • Web Application Firewall (WAF) - We offer an upgrade to the full Sucuri Platform, which includes Sucuri Firewall, a cloud-based WAF that stops website hacks and attacks even before they reach your site.
  • Website Hack & Malware Cleanup - We offer an upgrade to the full Sucuri Platform to gain instant alerts, advanced integrity and uptime monitoring, critical malware and blacklist detection, and unlimited hack cleanup.
  • Brand & Graphic Design - Offered on a per campaign/project basis.
  • Copy writing - We recommend that you try do your own writing, and develop your own voice - we do however offer copy writing assistance to our Consulting and Partner Plan clients. We also collaborate with selected copy writers if your needs are more specific.
  • Social Media Marketing - We recommend you try to be active on social media yourself, we do however offer social media assistance and guidance to our Consulting and Partner Plan clients. We also collaborate with selected social media managers if your needs are more specific.
  • Content & Editorial Strategy and Management - Keyword research, information architecture and content strategy are available on a per campaign/project basis. We also collaborate with selected content strategists, editors and managers if your needs are more specific.
  • Full-service SEO (Search Engine Optimization) - Basic on-page SEO is included on a per campaign/project basis. We will collaborate with selected SEO professionals if your needs are more than the foundational practices we have in place.
  • WordPress Premium Plugin and Theme Licenses - We do have a great collection of the most significant premium themes and plugins of which lifetime* licenses are indeed included with all our projects (such as Gravity FormsToolset , The Events Calendar ProEvent Tickets Plus and Elementor Pro) - but, depending on the project, there may be an exception to the rule. If there are any, these will be specifically pointed out to you during initial and ongoing development of your website.

* Lifetime license means the lifetime of the product. That is, Wingflap Media owns and maintains the license on your behalf, and the seller can support his product for a lifespan he decides. The licenses of the products we hold and include, are of plugins that have been around for years, and are well supported and under continuous development.

Wingflap Media